Your privacy matters to us. This policy explains exactly what personal data ao999 collects, why we collect it, how we use it, and what rights you have over your own information.
Six things you should know about how ao999 treats your personal data — full details are in the policy below.
ao999 only collects the personal data that is genuinely necessary to operate your account, process transactions, and comply with legal obligations. We don't collect data for the sake of it.
All personal data stored by ao999 is encrypted at rest and in transit. We use industry-standard security protocols to protect your information from unauthorised access, loss, or disclosure.
ao999 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used to run your account and improve the platform — nothing else.
You have the right to access, correct, and delete your personal data held by ao999. You can exercise these rights at any time by contacting our support team — no complicated processes, no delays.
ao999 uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. We explain exactly which cookies we use and why — and you can manage your preferences.
In the unlikely event of a data breach that affects your personal information, ao999 will notify you promptly and take immediate steps to contain the breach and protect affected accounts.
This Privacy Policy applies to all visitors and registered players of ao999.io. By using ao999, you confirm that you have read and understood how we handle your personal data as described in this policy.
ao999 ("ao999", "we", "us", "our") is committed to protecting the privacy of every person who uses our platform. This Privacy Policy explains how ao999 collects, uses, stores, and shares personal data when you visit ao999.io or use any of our services, including account registration, deposits, withdrawals, and game play.
We understand that privacy is important to our players in Bangladesh. When you trust ao999 with your personal information, we take that responsibility seriously. This policy is written in plain language so you know exactly what is happening with your data — no hidden clauses, no surprises.
This policy should be read alongside our Terms and Conditions. If you have any questions about how ao999 handles your privacy, our support team is available 24/7 via live chat or email at [email protected].
ao999 will never use your personal data in ways that are not described in this policy. If we ever need to use your data for a new purpose, we will update this policy and notify you before doing so.
ao999 collects personal data in three main ways: information you provide directly, information collected automatically when you use the platform, and information received from third-party service providers such as payment processors.
ao999 does not collect sensitive personal data such as biometric data, health information, or financial account passwords. We only collect what is necessary to operate your account safely and legally.
| Data Type | Why We Collect It | Retention Period |
|---|---|---|
| Name & Date of Birth | Account registration, age verification | Duration of account + 5 years |
| Contact Details | Account access, support communications | Duration of account + 2 years |
| Payment Account Numbers | Processing deposits and withdrawals | Duration of account + 5 years |
| Identity Documents | KYC verification, legal compliance | Duration of account + 5 years |
| Device & IP Data | Security, fraud prevention | 12 months |
| Game Activity Logs | Dispute resolution, responsible gaming | Duration of account + 3 years |
ao999 uses your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with the reason it was originally collected.
Your registration data is used to create and manage your ao999 account, verify your identity, and ensure that only you can access your account. This includes processing login requests, resetting passwords, and maintaining your account preferences.
Your payment account details are used solely to process deposits and withdrawals. ao999 does not store your bKash, Nagad, or Rocket PIN. Payment data is shared with our payment processing partners only to the extent necessary to complete your transaction.
ao999 is required by law to verify the identity of players, maintain transaction records, and report certain activities to relevant authorities. Your data may be used to fulfil these legal obligations, including anti-money laundering (AML) checks and age verification requirements.
ao999 uses device data, IP addresses, and account activity logs to detect and prevent fraud, unauthorised account access, and other security threats. This helps protect your account and the integrity of the ao999 platform for all players.
Aggregated and anonymised usage data helps ao999 understand how players use the platform, which games are most popular, and where improvements can be made. This data cannot be used to identify individual players.
When you contact ao999 support, we use your account information and the details you provide to resolve your query. Support conversations may be recorded for quality assurance and training purposes.
ao999 may send you promotional messages about bonuses and new games if you have opted in to marketing communications during registration. You can opt out at any time by contacting support or updating your account preferences.
ao999 processes your personal data on the following legal grounds:
ao999 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Your payment account number and transaction details are shared with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for the data they hold.
When KYC verification is required, your identity documents and personal details are shared with our third-party verification provider. This provider processes your data only for the purpose of verifying your identity and is bound by strict data protection obligations.
ao999 may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law. We will only disclose the minimum data necessary to comply with a legal obligation.
Device data and risk signals may be shared with our fraud prevention partners to protect the ao999 platform and its players. These partners process data only for security purposes and are contractually prohibited from using it for any other purpose.
ao999 will never share your personal data with third parties for their own marketing purposes. Your contact details will not be passed to advertisers, data brokers, or any other commercial third parties.
ao999 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit ao999.io.
These cookies are necessary for ao999 to function. They keep you logged in during your session, maintain your account security, and ensure that the platform loads correctly. You cannot opt out of essential cookies without stopping your use of ao999.
These cookies remember your settings and preferences, such as your preferred language and display options. They make your experience on ao999 more convenient by saving your choices between sessions.
ao999 uses analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised — it cannot be used to identify you personally. You may opt out of analytics cookies by contacting our support team.
You can control cookies through your browser settings. Note that disabling essential cookies will prevent ao999 from functioning correctly. For analytics and preference cookies, contact our support team to update your preferences.
ao999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods in the table in Section 2 reflect our standard approach.
When your account is closed, ao999 will retain certain data for the periods specified above to comply with legal obligations, resolve disputes, and enforce our Terms and Conditions. After the applicable retention period, your data will be securely deleted or anonymised.
Transaction records are retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping requirements. Identity verification documents are retained for the same period.
You may request deletion of your personal data at any time. Where deletion is not possible due to legal retention requirements, ao999 will restrict processing of your data to the minimum necessary to fulfil those obligations.
As an ao999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] or via live chat.
Request a copy of all personal data ao999 holds about you. We will provide this within 30 days of your request.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Request that ao999 limits how your data is used while a dispute or correction request is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
Object to ao999 processing your data for marketing purposes or on the basis of legitimate interests. We will stop processing unless we have compelling grounds to continue.
ao999 will respond to all privacy rights requests within 30 days. For complex requests, we may extend this by a further 30 days and will notify you if this is the case. There is no charge for exercising your rights.
ao999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, destruction, or disclosure.
Despite these measures, no online platform can guarantee absolute security. If you suspect that your ao999 account has been compromised, contact our support team immediately so we can take protective action.
In the event of a data breach that poses a risk to your personal data, ao999 will notify affected players promptly and take immediate steps to contain the breach, assess its impact, and prevent recurrence.
ao999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on ao999 or provide any personal information to us.
If ao999 discovers that personal data has been collected from a person under 18, we will delete that data immediately, close the associated account, and void any transactions made from that account. If you believe a minor has registered on ao999, please contact us at [email protected] so we can investigate and take appropriate action.
ao999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players via email and display a notice on ao999.io before the changes take effect.
The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how ao999 protects your privacy. Your continued use of ao999 after an update constitutes acceptance of the revised policy.
If you disagree with any changes to this policy, you may close your account by contacting our support team. Any data collected before the policy change will continue to be handled in accordance with the version of the policy in effect at the time of collection, unless you consent to the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ao999 handles your personal data, please get in touch with our team:
For information about your account rules and obligations, see our Terms and Conditions. For responsible gaming support, visit our Responsible Gaming page.
ao999 is built on transparency and trust. Register in under two minutes, deposit via bKash or Nagad, and enjoy games on a platform that respects your privacy every step of the way.
18+ only · Play responsibly · Responsible Gaming